PeachesRx Support Center

You can access your PeachesRx portal anytime by visiting https://peachesrx.careglp.com/login. Use the email address you provided during intake to log in. If you've already set a password, just enter your details and you're all set. Haven't created a password yet? No worries. If it's your first time logging in, just input the email you signed up with and then click "Forgot password" on the next screen to set one up.

We want you to feel confident every step of the way with PeachesRx. While we hope everything goes smoothly, here's how our refund policy works if something changes with your order, your visit, or your eligibility. Prescription Costs: Refunds for prescription costs may be issued if the prescription is filled in error or the wrong medication is dispensed, or if the prescription is canceled before it is filled (subject to our cancellation policy). Refunds will be issued to the original payment method whenever possible. Shipping: If you receive a damaged or defective product due to shipping, please contact us within 7 days of receiving the item to request an exchange or refund. Shipping refunds are only provided if the item was returned due to our error or if it was damaged upon arrival. Returns will only be refunded for shipping if the return was due to a PeachesRx-related issue. Telehealth Visits: Cancellations made at least 24 hours in advance of your scheduled appointment will not incur a fee. Cancellations made less than 24 hours in advance may be subject to an $80 cancellation fee. If your provider determines during your visit that GLP-1 medication isn't appropriate for you, you'll only be charged for the consult (phone consult: $70, video consult: $80). General Terms: All refund requests must be made within 30 days of the original purchase or receipt of the product or service. To request a refund, email us at [email protected]. Refunds may take up to 7 to 10 business days, depending on your payment method and provider. Rescheduling: If you'd like to reschedule, email [email protected] or use your scheduling link. We'll help you find a new time. These policies help us keep care accessible and responsive for everyone in the PeachesRx community. Questions? Reach out to us anytime at [email protected].

To keep things moving, we'll place a temporary authorization on your card. Don't worry, this isn't a charge. You'll only be billed if you're approved by one of our licensed providers.

If required in your state (or if you requested one), your virtual consultation will play a key part in your PeachesRx journey, and being prepared helps us make the most of your time with the provider. Here's how to get ready: 1. Gather a few quick details about your health. Before your call, make sure you have the following info handy: medications (anything you're currently taking, including prescriptions, over-the-counter meds, vitamins, or supplements), nutrition and activity (what a typical day of eating or movement looks like for you), and health concerns (any current or past medical conditions like high blood pressure, diabetes, etc. that might affect your treatment). This helps your provider get a clear picture of your health and tailor your plan to fit your needs. 2. Find a quiet space for your call. Your consultation will take place online, so pick a quiet, private spot where you feel comfortable talking. Make sure your phone, tablet, or computer is charged and has a stable internet connection. Our providers reserve the right to reschedule your appointment if they deem your environment unfit for a virtual appointment. 3. Bring anything else you want to share. If you have lab results, medical history, or anything else you think might be helpful, have it nearby so you can bring it up during your appointment. 4. Think about your goals. Your provider will review your intake form and ask about what you hope to achieve. This is your chance to talk about your goals, and we'll work together to find the best path forward for you.

Still have questions after your consultation? We've got you. You can easily message your PeachesRx healthcare provider anytime through your portal or by replying to any email they've sent you ([email protected]). Option 1: Message your provider through your PeachesRx portal. Go to https://peachesrx.careglp.com/login and log in using the email and password from your account creation email. Forgot your password? Just click "Forgot password" on the login screen to reset it. Once logged in, head to the "Communications" tab inside your case. From there, you can send questions, share updates, or follow up on anything from your consultation. You'll also see any new messages from your healthcare provider or care team here. Option 2: Reply to a healthcare provider email directly. If your healthcare provider or team has emailed you, you can simply hit reply. Your message will automatically be added to your case and will be visible to your healthcare provider. Tip: If you don't see an expected message, check your spam or promotions folder and look for emails from [email protected].