PeachesRx Support Center

You can reach the PeachesRx support team a few different ways:

Send us an email at support@peachesrx.com.
Call us at 878-732-2437 (878-PEACHES).

Support Hours
Weekdays (email and phone): 9 am – 5 pm ET
Weekends (email only): 9 am – 5 pm ET

Once you start with PeachesRx, you’ll be able to track your progress through each stage of your journey right inside your PeachesRx portal. Here’s a quick breakdown of what you’ll see:

Step 1: Submitted
You’ve completed the intake survey—go you! Your information has been received, and your case is officially underway.

Step 2: Assigned
A licensed healthcare provider has been assigned to review your intake and determine your eligibility.

Step 3: Virtual Consult
If required or requested, you’ll receive an email to schedule a virtual consultation. This is your chance to chat one-on-one with a provider and go over everything together.

Step 4: Prescription Decision
After your consultation, your provider will determine whether a prescription is appropriate. If approved, it’ll be sent to the pharmacy for fulfillment.

Step 5: Completed
Once your prescription is processed and shipped, your case will be marked as completed. From there, you can continue with refills and monthly check-ins as part of your plan!

You can access your PeachesRx portal anytime by visiting: https://peachesrx.careglp.com/login. 

Use the email address you provided during intake to log in. If you’ve already set a password, just enter your details and you’re all set.

Haven’t created a password yet?
No worries – if it is your first time logging in, just input the email that you signed up with and then click “forgot password” on the next screen to set one up

PeachesRx is a digital wellness platform designed to support women on their health journey through personalized, provider-guided care and medication-based treatments.

Our program makes it simple to get started, stay on track, and feel supported every step of the way—without leaving home.

Step 1: Complete Your Intake Form
Start by filling out a quick online intake form. Based on your responses, a licensed healthcare provider will review your information and determine your next steps.

If you chose email or text as your preferred method, a provider will reach out within 24–48 hours.

If you selected video or phone, you’ll get a link to schedule a virtual consultation around the same time.

(Heads up: some states only allow phone or video consults for telehealth.)

Step 2: Prescription & Shipping
Once you’re approved, your prescription will be sent to our partner pharmacy. Orders typically ship within 2–6 business days.

Note: The pharmacies do not process orders on Saturdays or Sundays, so those days are not included in the timeline.

Step 3: Ongoing Support
You’re never on your own here. From dose adjustments to monthly check-ins, we’re here to help you stay confident and consistent.

To keep things moving, we’ll place a temporary authorization on your card. Don’t worry, this isn’t a charge. You’ll only be billed if you’re approved by one of our licensed providers.

If required in your state (or if you requested one), your virtual consultation will play a key part in your PeachesRx journey, and being prepared helps us make the most of your time with the provider. Here’s how to get ready:

1. Gather a few quick details about your health
Before your call, make sure you have the following info handy:
Medications: A list of anything you’re currently taking (prescriptions, over-the-counter meds, vitamins, or supplements).
Nutrition & activity: What does a typical day of eating or movement look like for you?
Health concerns: Any current or past medical conditions (like high blood pressure, diabetes, etc.) that might affect your treatment.

This helps your provider get a clear picture of your health and tailor your plan to fit your needs.

2. Find a quiet space for your call
Your consultation will take place online, so pick a quiet, private spot where you feel comfortable talking. Make sure your phone, tablet, or computer is charged and has a stable internet connection. Our providerss reserve the right to reschedule your appointment if they deem your environment unfit for a virtual appointment.

3. Bring anything else you want to share
If you have lab results, medical history, or anything else you think might be helpful, have it nearby so you can bring it up during your appointment.

4. Think about your goals
Your provider will review your intake form and ask about what you hope to achieve. This is your chance to talk about your goals, and we’ll work together to find the best path forward for you.

Once your prescription has been approved, we’ll send it off to the pharmacy, and you’ll receive an email letting you know it’s on the way.

Here’s how to keep an eye on your shipment:

1. Once your prescription has shipped, you’ll receive a confirmation email from PeachesRx (or from our partner CareGLP) with your tracking number.
2. You can reply directly to that email if you have any questions.
3. If your order is shipped via a partner pharmacy, it will arrive through FedEx or UPS. As soon as the tracking information is available, you’ll receive it directly from the shipping carrier.

Yay—your PeachesRx prescription has arrived! Here’s what to know before you get started:

Listen to Your Body
As with any medication, your body may need time to adjust. Some people experience mild side effects, such as nausea, fatigue, constipation, or changes in appetite. While these usually fade as your body adapts, everyone’s experience may differ.

Here are a few tips that may help: 

• Take your medication at the same time each day, exactly as prescribed
• Stay hydrated throughout the day
• Eat balanced meals (protein-rich foods are your best friend!)

Still not sure when or how to begin?
No worries! We are here to help. You can reach out to us anytime at support@peachesrx.com.

Still have questions after your consultation? We’ve got you. You can easily message your PeachesRx healthcare provider anytime through your portal or by replying to any email they’ve sent you (support@peachesrx.com).

Option 1: Message your provider through your PeachesRx portal
Go to https://peachesrx.careglp.com/login and log in using the email and password from your account creation email.

Forgot your password? Just click “Forgot password” on the login screen to reset it.

Once logged in, head to the “Communications” tab inside your case. From there, you can send questions, share updates, or follow up on anything from your consultation. You’ll also see any new messages from your healthcare provider or care team here.

Option 2: Reply to a healthcare provider email directly

If your healthcare provider or team has emailed you, you can simply hit reply. Your message will automatically be added to your case and will be visible to your healthcare provider.

Tip: If you don’t see an expected message, check your spam or promotions folder and look for emails from support@peachesrx.com.

If you were found ineligible for the PeachesRx program, we recommend following up with your primary care provider to explore other options for support and care.

If you don’t currently have a provider, here are a few helpful resources that may assist you in finding one near you:

Find a Primary Care Provider
Find a Federally Qualified Health Center

Eligibility Criteria

Eligibility for the PeachesRx program is based on medical guidance from our care team and may be updated over time.

Unfortunately, the conditions below may result in denied treatment as an in-person visit may be more appropriate:

• Medullary Thyroid Cancer (MTC) or a family history of MTC, Multiple Endocrine Neoplasia syndrome type 2 (MEN 2), or any cancer
• Serious allergic reaction to semaglutide, Tirzepatide, or other compounded components
• Active cancer, chemotherapy, or radiation within the last 6 months
• Active drug or alcohol misuse
• Eating disorders
• Bipolar disorder
• Schizophrenia
• Pancreatitis
• Type 1 diabetes
• Pregnancy, breastfeeding, or planning to become pregnant in the next 2 months
• Any liver or kidney disease
• Active gallbladder disease
• Active hepatitis
• Daily steroid use (e.g., prednisone)